At Neighbourhood Information Post (NIP), we are committed to protecting your privacy and securing the information you share with us. This policy explains how we handle your personal information and what measures we take to safeguard it when you use our services or software platforms (the "Software").

1. Our Commitment to Privacy

• We collect and use your information only for purposes directly related to delivering the Toronto Rent Bank services.
• We do not sell or share your personal data with third parties without your consent, unless required by law.
• We follow the principles of transparency, fairness, and accountability in all data handling.

2. Information We Collect

Depending on the service, we may collect:

• Information you provide to us, such as applicant intake details or contact information.
• System and usage data required to provide secure access to our Software.
• Only the minimum information needed to deliver our services effectively.

3. How We Protect Your Information

We apply industry-standard safeguards to keep your information safe, including:

• Secure authentication and access controls.
• Encryption and secure data storage within our systems.
• Regular system monitoring and security updates.
• Strict limits on who can access your data, based on role and need.

4. Confidentiality and Data Sharing

• All information collected through our Software is treated as confidential.
• Data will not be exported or stored outside our systems without authorization.
• Subcontractors and partners engaged by the NIP must follow the same security and privacy standards.

5. Incident Response

If a data breach or unauthorized access occurs, we will:

• Take immediate steps to contain and investigate the incident.
• Notify affected individuals and regulators in accordance with legal requirements.

6. Ongoing Training and Oversight

Our staff and partners receive regular training in privacy, security, and responsible data handling to ensure ongoing protection of your information.

7. Changes to This Policy

We may update this policy from time to time to reflect changes in technology, regulations, or our services. Updates will be posted on this page with a revised "Last Updated" date.

8. Contact Us

If you have questions about this Privacy and Security Policy, or wish to exercise your rights,
please contact us at: torontorentbank@nipost.org.