Welcome to the Toronto Rent Bank Program, operated by Neighbourhood Information Post. This application is developed and maintained to assist low-income renters in Toronto with applying to, or determining their eligibility for, the Toronto Rent Bank Program.

By creating and using an online account with the Toronto Rent Bank's Online Application Program, you ("you", "your", or "User") agree to be legally bound by the terms outlined below. If you do not accept these Terms of Use, you will not be permitted to access or use the Online Application Program.

1. Purpose and Scope

This Online Application Program is provided by Neighbourhood Information Post. It allows eligible users to create an account, log in securely, and submit required information for consideration in the Toronto Rent Bank Program.

2. Collection and Use of Personal Information

By using this Online Application Program, you acknowledge and consent to the collection, use, and secure storage of your personal information (“Personally Identifiable Information” or “PII”) for the purpose of:

• Verifying your identity and eligibility for the grant program;
• Processing and evaluating your application;
• Contacting you regarding your submission or additional requirements;
• Ensuring compliance with municipal, provincial, and federal regulations.

Information collected may include (but is not limited to): full name, address, date of birth, income information, employment status, and supporting documentation. For more details, please review our Privacy and Security Policy.

Your data will not be used for commercial purposes or shared outside authorized Toronto Rent Bank Program workers without your consent, unless required by law.

3. Account Registration and Access

To access the Online Application Program, you must:

• Provide accurate, current, and complete registration information;
• Maintain the confidentiality of your login credentials;
• Immediately report any suspected unauthorized access or misuse of your account.

You are solely responsible for any activity under your account.

4. User Obligations

When using this Online Application Program, you agree to:

• Submit truthful and accurate information;
• Not impersonate any person or entity;
• Not interfere with the security or integrity of the system;
• Use the Online Application Program solely for purposes relating to the Toronto Rent Bank Program.

Providing false or misleading information may result in application denial, revocation of benefits, and potential legal action.

5. Data Security and Retention

We employ appropriate administrative, technical, and physical safeguards to protect your data. However, no system can guarantee absolute security. You acknowledge that use of this Online Application Program involves some risk.

Data submitted through the Online Application Program is stored in accordance with applicable laws and Toronto Rent Bank Program data retention policies.

6. Government Disclaimer

This Online Application Program and its contents are provided “as is” without warranties of any kind, either expressed or implied. The Toronto Rent Bank Program does not guarantee the availability, accuracy, or completeness of information provided. Access may be restricted or suspended without notice for maintenance, updates, or security purposes.

7. Limitation of Liability

To the fullest extent permitted by law, Toronto Rent Bank Program and its officers, employees, and contractors shall not be liable for any loss or damage (including data loss, delays, or application rejection) arising from your use or inability to use the Online Application Program.

8. Termination of Access

We reserve the right to suspend or terminate your access to the Online Application Program, with or without notice, in the event of:

• Violation of these Terms;
• Submission of fraudulent information;
• Any action that compromises the security or operation of the Online Application Program.

9. Modifications to Terms

We may revise these Terms at any time. The updated Terms will be posted on this page and will take effect immediately. Continued use of the Online Application Program after such changes constitutes your acceptance of the revised Terms.

10. Applicable Law and Jurisdiction

These Terms shall be governed by the laws of Ontario and the federal laws of Canada applicable therein. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

11. Contact

If you have questions about these Terms or the Online Application Program, please contact:

Neighbourhood Information Post
269 Gerrard Street East
Toronto, Ontario
M5A 2G3
416-924-2543

torontorentbank@nipost.org